Better handling of unconfirmed users
complete
Philipp Stracker
Right now an unconfirmed account is counted towards the payment quota.
The big problem is: Once a user enters as "unconfirmed" and does not confirm via the ONLY email he gets, he will stay unconfirmed forever.
What's worse: Apparently he cannot even resubscribe (it says "Subscription Error: This subscriber already exists") - so, the user has no chance to ever get his account confirmed, if he misses that single confirmation mail.
I'd love to see some changes in handling unconfirmed accounts, e.g.
- Allow us to automatically resend the confirmation mail 2-3 times (e.g. after 12 hours and 24 hours)
- Add an option to "Delete unconfirmed accounts after x days"
- When an unconfirmed account tries to re-subscribe, please start the confirmation queue again instead of telling the user that his account already exists
Pavel Dohnal
marked this post as
complete
Hi folks, we improved handling of theunconfirmed users in MailPoet 5.25.0, along with several other features: https://github.com/mailpoet/mailpoet/releases
This adds an opt-in setting to delete unconfirmed subscribers after 30 days.
It also lets existing unconfirmed subscribers request another confirmation email through the public form until the confirmation.
Please give it a try and let us know if something doesn’t work as expected, or if there’s anything we should improve.
There're more improvements and features coming in the next few weeks.
Also, if MailPoet is working well for you, leaving a review on WordPress.org would help us a lot: https://wordpress.org/support/plugin/mailpoet/reviews/#new-post
Thank you.
M
MailPoet
Merged in a post:
Automatically purge inactive or unconfirmed subscribers
Guy Rintoul
Please could we have an option to automatically purge unconfirmed and/or inactive subscribers after X days/weeks/months, rather than having to do it manually? From a GDPR perspective it would be VERY helpful if this happened without human intervention.
M
MailPoet
Merged in a post:
Remove unconfirmed subscribers after N days
manu.p
Hi,
I can see dozens or hundreds of unconfirmed subscribers in my newletter’s list, I whish I could setup somewhere that they’re automatically removed after N days, such as for “inactive” subscribers.
I’m afraid this leads to an overhead of some kind in some DB table(s).
Pavel Dohnal
marked this post as
in progress
T
Topmart HK
I understand Mailpoet would like to decrease the bounce rate as anyone can input any email, however, mailpoet must make a balance of UX. I think the suggestion of this post is sensible, maybe just automatically resend the confirmation mail 1 time is enough!
C
Chekki
And add the button "resend confirmation-mail to ALL unconfirmations
Tony Jenkins
Chekki yes! We were previously able to do this through the drop down action menu and by selecting all of the unconfirmed. We now have to manually resend one by one...
Ján Mikláš
Merged in a post:
Automatically resend confirmation email
F
Florian Schmitt
E.g. automatically resend after 24h.
Robert Knasmüller
I completely agree with this. Unconfirmed subscribers are absolutely a pain in the ass. If this exceeds the number of subscribers in the subscription plan, Mailpoet simply cancels the plan and makes it necessary to set it up again.
It is absolutely unacceptable that sensible proposals like this should simply be ignored.
D
Dirk Tolken
Nothing happening on this front yet?
Philipp Stracker
Similar request to this one: https://feedback.mailpoet.com/feature-requests/p/better-handling-of-unconfirmed-users
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